LEGAL FRAMEWORK
PRIVACY POLICY
Last Updated: August 3, 2026
At creatovio, located at Åboulevard 32, 2200 København N, Danmark, Danmark, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Data Controller
The data controller responsible for your personal data is: creatovio, Åboulevard 32, 2200 København N, Danmark, Danmark. Email: [email protected]
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity Data: Name, username or similar identifier
- Contact Data: Email address, telephone numbers, billing address
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: Information about how you use our website and services
- Marketing and Communications Data: Your preferences in receiving marketing from us
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you
- To comply with a legal or regulatory obligation
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- To provide you with the services you have requested
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
If you wish to exercise any of the rights set out above, please contact us at [email protected].
REFUND POLICY
Last Updated: August 3, 2026
At creatovio, located at Åboulevard 32, 2200 København N, Danmark, Danmark, we strive to ensure your satisfaction with our creative services. This Refund Policy outlines the terms and conditions for refunds.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Services not delivered as described in the project scope
- Significant deviation from agreed-upon deliverables
- Project cancellation by creatovio before commencement
2. Refund Process
To request a refund, please contact us at [email protected] with your project details and reason for the refund request. We will review your request within 5 business days and respond with our decision.
3. Refund Timeline
Approved refunds will be processed within 14 business days. The refund will be issued to the original payment method used for the transaction.
4. Non-Refundable Items
The following are not eligible for refunds:
- Services that have been fully delivered and accepted
- Custom work that has been completed according to specifications
- Third-party costs incurred on behalf of the client
TERMS OF SERVICE
Last Updated: August 3, 2026
These Terms of Service govern your use of services provided by creatovio, located at Åboulevard 32, 2200 København N, Danmark, Danmark. By engaging our services, you agree to these terms.
1. Services
creatovio provides creative studio services including but not limited to motion design, art direction, multimedia content production, and related creative services as described on our website.
2. Project Scope
All projects will be defined by a written scope of work agreed upon by both parties. Any changes to the scope may result in additional fees and timeline adjustments.
3. Payment Terms
Payment terms will be specified in each project agreement. Generally, a 50% deposit is required before work begins, with the remaining balance due upon project completion.
4. Intellectual Property
Upon full payment, the client receives ownership of the final deliverables. creatovio retains the right to use the work for portfolio and promotional purposes unless otherwise agreed.
5. Limitation of Liability
creatovio shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services.
6. Governing Law
These terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.
7. Contact Information
For any questions regarding these Terms of Service, please contact us at [email protected] or visit us at Åboulevard 32, 2200 København N, Danmark, Danmark.